{"id":24420,"date":"2026-03-13T10:49:37","date_gmt":"2026-03-13T09:49:37","guid":{"rendered":"https:\/\/wydawnictwo.uksw.edu.pl\/?page_id=24420"},"modified":"2026-05-11T11:38:27","modified_gmt":"2026-05-11T09:38:27","slug":"technical-support-faq","status":"publish","type":"page","link":"https:\/\/wydawnictwo.uksw.edu.pl\/en\/publications-and-book-series\/technical-support-faq\/","title":{"rendered":"Technical Support \/ FAQ"},"content":{"rendered":"\n<p>If you have any problems downloading or opening the e-book, please contact us at: wydawnictwo@uksw.edu.pl. In your message, please include the title of the publication, the date of purchase and a description of the problem.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<p><strong><em>I can\u2019t open the file. What should I do?<\/em><\/strong><\/p>\n\n\n\n<p>Check that you are using an up-to-date application that supports the format in question. If the problem persists, please contact the Publisher.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><strong><em>Can I read the e-book on multiple devices?<\/em><\/strong><\/p>\n\n\n\n<p>This depends on the licence\/purchase terms and any security measures \u2013 this information is provided on the publication\u2019s details page.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><strong><em>Can I print the e-book?<\/em><\/strong><\/p>\n\n\n\n<p>It depends on the format and licence terms. For Open Access publications, the licence specified with the publication applies.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><strong><em>I have downloaded the file, but it is corrupted.<\/em><\/strong><\/p>\n\n\n\n<p>Please contact the Publisher \u2013 we will send you instructions or a new file, if possible.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have any problems downloading or opening the e-book, please contact us at: wydawnictwo@uksw.edu.pl. In your message, please include the title of the publication, the date of purchase and a description of the problem. Frequently asked questions I can\u2019t open the file. What should I do? Check that you are using an up-to-date application [&hellip;]<\/p>\n","protected":false},"author":657,"featured_media":0,"parent":24369,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-sub-page.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-24420","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/wydawnictwo.uksw.edu.pl\/en\/wp-json\/wp\/v2\/pages\/24420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wydawnictwo.uksw.edu.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wydawnictwo.uksw.edu.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wydawnictwo.uksw.edu.pl\/en\/wp-json\/wp\/v2\/users\/657"}],"replies":[{"embeddable":true,"href":"https:\/\/wydawnictwo.uksw.edu.pl\/en\/wp-json\/wp\/v2\/comments?post=24420"}],"version-history":[{"count":2,"href":"https:\/\/wydawnictwo.uksw.edu.pl\/en\/wp-json\/wp\/v2\/pages\/24420\/revisions"}],"predecessor-version":[{"id":24423,"href":"https:\/\/wydawnictwo.uksw.edu.pl\/en\/wp-json\/wp\/v2\/pages\/24420\/revisions\/24423"}],"up":[{"embeddable":true,"href":"https:\/\/wydawnictwo.uksw.edu.pl\/en\/wp-json\/wp\/v2\/pages\/24369"}],"wp:attachment":[{"href":"https:\/\/wydawnictwo.uksw.edu.pl\/en\/wp-json\/wp\/v2\/media?parent=24420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}